Help Desk Support

HAZMED gives clients a single point of contact for help on software and computer system issues. We add real value to client operations with our quick responses to issues through our daily communications with users.

We understand the importance of monitoring the user environment for issues from technical problems to user preferences and satisfaction. Information we gather through help desk support is valuable to planning and preparation for implementation of other systems.

Our services include:

  • 24/7/365 Call Center Coverage
  • Online Help Systems
  • Troubleshooting and Problem Resolution

Highlights:

Web-Enabled Help Desk
Help Desk and Training Support

Web-Enabled Help Desk
U.S. Department of Homeland Security (DHS)
HAZMED created web-enabled help for the DHS Customs and Border Protection Intelligent Computer-Assisted Detection (ICAD) System, a nationally-deployed anti-intrusion and tracking software with 24/7/365 Tier II and III help desk coverage. We work to detect, trouble-shoot, and resolve all software application or integration problems.

Help Desk and Training Support
Federal Emergency Management Agency (FEMA)
We provide help desk and system administrative support at several FEMA locations. We conduct initial and follow-up training on HP TRIM electronic documents and records management software and respond to reported issues. We assist users with any application changes in desktop configuration, document queue reconfiguration, and basic workflow functionalities. We resolve all critical system failures within 24 hours.

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